Business Calls Out 1-Star Reviewer For Total BS Rant

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  • 01
    Text - D 5 reviews 2 days ago Came here last night for my wife's birthday. Called the day prior to make a reservation at ten. Lady put us down, explained how the games work, and what they have. Upon arrival we find out they didn't mark our reservation down, it's 10:15pm at this point so it's not really busy in there when we arrived. We get seated and we place our orders pick a game out. Comes time to play guitar hero which I mentioned over the phone prior to coming in and low and behold it requi
  • 02
    Text - So a few of my friends asked about why and after not receiving a response we were asked to leave. This place has very poor business ethics when it comes to being organized and understand ing how customer service works. Don't waste your time there's a better gaming spot on Broughton Share Like
  • 03
    Text - Response from the owner 2 days ago 1, thanks for writing. We remember last night a little bit differently. First, you didn't have a reservation. If you *had* spoken to someone about getting a reservation to play Guitar Hero, they would have told you that we only allow that for folks that have reserved an entire section of the pub Otherwise, the loud singing and frequent missed notes can seriously interfere with the ability of other guests to enjoy their meal. This was why no one was playi
  • 04
    Text - You sat at the bar drinking for about an hour before the rest of your party arrived. I'm sorry we had to bring our general manager over to explain why we were required to stop serving you alcohol. You were furious and loudly objected to our decision. But these are not decisions we get to make arbitrarily they are legal requirements that we can go to jail for violating. Please understand that a less scrupulous establishment wou ld have just kept taking your money, with no regard for your s
  • 05
    Text - Between being cut off and not being able to play the game you wanted, you were upset. Other tables were complaining about your belligerent behavior and your own friends were apologizing to us profusely. We did our best to accommodate you. We're truly sorry you had a bad experience, but honestly, we're psyched that you are alive and well enough to give us a one- star review the next day.

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